A Travel Agency Manager
Duties:
A travel agency manager is responsible for the smooth running of a travel company, which may be in a shop open to the public or based in a call centre. You may specialise in leisure or business travel.
The Work:
You could be:
- Organising staff recruitment, training and administration
arranging work rotas for staff and allocating tasks. - Managing budgets, meeting sales targets and maximising profits
liaising with head office and tour operators for marketing purposes
handling mail, email, phone enquiries and any customers’ complaints. - Updating holiday information and drawing any important new information to the attention of the staff.
- Selling package holidays and individual travel elements, including flights, hotels and car hire
writing reports for head office. - Holding meetings to motivate the team to meet their sales targets.
Pay:
The figures below are only a guide. Actual pay rates may vary, depending on:
- Where you work.
- The size of the company or organisation you work for.
- The demand for the job.
- Starting pay before commission can be from 38,700 a year. With experience this can rise to around £43,000 a year or more. You may also earn target related bonuses and get perks such as discounts on holidays.
Conditions
- You will work in a shop or a call centre.
- You would work around 35 hours a week, including some evenings and weekends.
- You may travel to conferences throughout the UK and abroad.
- You will usually wear a uniform, which is provided.
- Workforce Employment Status.
- LMI data powered by LMI for AllUseful Subjects.
- Administration and IT.
- Business Management.
- Business Skills (SCQF Level 6) (FA) (FA) (FA)
- SfW Travel and Tourism